Welcome to our Neurodivergence, Special Educational Needs and Disabilities (SEND) Consultancy, Welfare Benefits and SEND Law Advocacy Service
How can we help you? We take the stress away from your advocacy battles by doing the work for you!
At Operation Diversity, our amazing team of SEND Advocates aim to empower you with the right knowledge, tools and inspiration to confidently advocate for your child’s needs to be identified and met in education and at homeWe can offer help such as a simple support call to answer all of your questions one-to-one, to boost your confidence, or we could even attend important meetings online with you as your advocate. .
Our Education, Health and Care Plan Advocates can assist you with the EHCP process too! Preparing your requests, appeals, dealing with correspondence and negotiating with LAs, attending mediation with you or your annual review with other professionals.

BOOK a Support Call or Video Consultation with a SEND Law Advocate one-to-one at a time to suit you!
- A range of time slots available day and evenings
This service includes the following:
- A 50-minute support call or zoom consultant with a SEND Advocate
- The allocated SEND Advocate will send you a follow-up email, summarising the recommendations from your consultation, summarising your next steps

Parental Request for an EHC Needs Assessment
- Usually a turnaround of a maximum of ten days depending on
This service includes the following:
- Reviewing your child’s documentation, this includes diagnostic reports, school reports, medical reports, and other associated documentation
- Using the provided documentation, we will compose your Education, Health and Care Needs Assessment request letter
- The request letter will highlight all of your child’s special educational needs and why your child needs an Education, Health and Care Needs Assessment
- Email correspondence with yourself to ensure the request letter is a true reflection of your child’s special educational needs and the reasons why an Education, Health and Care Needs Assessment is essential
- Once you are satisfied with the contents, the request letter can then be submitted to your Local Authority

Refusal to Assess - Drafting your Grounds of Appeal
- We will work to your document's deadline (usually no later than 24 hours before)
This service includes the following:
- Reviewing all of the supporting documentation
- Writing your Grounds of Appeal based on the evidence provided
- Email correspondence with yourself to ensure that the Grounds of Appeal is a true reflection of your child’s special educational needs and the reasons why an Education, Health and Care Needs Assessment is essential
- Once you are satisfied with the contents, you can lodge your tribunal appeal with the Special Educational Needs and Disability Tribunal (SENDIST)

Refusal to Issue - Drafting your Grounds of Appeal
- We will work to your documents deadline
This service includes the following:
- Writing your tribunal appeal form on your behalf
- Reviewing all of the supporting documents
- Writing your grounds based on the evidence provided
- Explicitly outline why an Educational Health Care Plan is essential for your child
- Email correspondence with yourselves to ensure that the Grounds of Appeal is a true reflection of your child’s special educational needs and the reasons why an Education, Health and Care Plan is essential
- We will then email your Grounds of Appeal and supporting documents in numerical order for you to check ready to submit for your appeal

Education, Health and Care Plan (DRAFT) check - Fully Loaded
- We will work to your documents deadline (usually no later than 24 hours before)
- Check that all four ‘Broad Areas of Need’ have been used appropriately throughout the Education, Health and Care Plan.
Then we will:
- Read thoroughly through the reports provided
- Ensure the Local Authority has included all of your child’s needs from the reports provided in ‘Section B’ (special educational needs); if we identify any needs that are not included, we will add them.
- Ensure there are no ‘needs’ hiding in other sections that cannot be appealed; if we identify any will move them to ‘Section B.’
- Ensure the Local Authority has included all of your child’s provisions outlined in the reports provided in ‘Section F’ of the Education, Health and Care Plan. If we identify provisions not included, we will add them.
- Check that there are no ‘provisions’ hiding in other sections that cannot be appealed that must be written in ‘Section F’.
Lastly, we will:
- Check all of the provisions in ‘Section F’ are ‘specific’ and ‘quantified’ as required by the SEND Code of Practice, 2015, under Section 9.69. and if they are not, we will amend them accordingly.
- Check that all of the outcomes in ‘Section E’ are appropriate and ‘SMART’ (Specific, Measurable, Achievable, Realistic, and Time-Bound), and if they are not we will highlight this with comments to feedback to the Local Authority so changes can be made.

Contents Appeal - Section B (Needs), Section F (Provision), and Section I (Placement) - Drafting your Grounds of Appeal
- We will work to your documents deadline (usually no later than 24 hours before)
This service includes the following:
- Writing your tribunal appeal form on your behalf
- Review all of the supporting documentation
- Writing your grounds based on the evidence provided
- Reflect the reasons why the contents of ‘Section B’ inadequately reflect your child’s special educational needs
- Reflect the reasons why the contents of ‘Section F’ inadequately reflect the provision your child requires
- Ensure that your preferred placement for your child is detailed for ‘Section I’
- Detail why your preferred school is essential and supported by the relevant evidence, Acts, Legislations and case laws where necessary
- Email correspondence with yourself to ensure that the Grounds of Appeal is a true reflection of your child’s special educational needs and the reasons why the Education, Health and Care Plan must be amended within Sections B, F and I.
- We will email your Grounds of Appeal and supporting documents in numerical order for you to check ready to submit for your appeal

Working Document service using the "Tribunal Key"
A Working Document is a Microsoft Word version of your finalised EHC Plan sent to you by your Local Authority in the lead-up to your tribunal hearing. This will be when you have challenged the contents of sections B (“Needs”) and F (“Provision”) of your EHC Plan. The “Tribunal Key” facilitates time-limited (back and forth) formal written negotiations between you and your Local Authority using types of text styles as a ‘code’ representing the actions taken by each party. The idea being, to work together to agree on as much of the content as possible before reaching your hearing.
This service includes:
- Checking each of the broad areas of need were used appropriately; amending if necessary
- Thoroughly reading all your professional reports
- Ensuring all “Needs” from your reports are in ‘Section B’; if we identify any excluded, we will address this and move any inserted to the wrong sections
- Ensuring all “Provisions” from your reports are in ‘Section F’; if we identify any excluded, we will address this and move any inserted to the wrong sections
- Checking all Provision in ‘Section F’ is specific and quantified as required by law; addressing any that are not.
- Checking all “Outcomes” in ‘Section E’ are appropriate and ‘SMART’ (Specific, Measurable, Achievable, Realistic, and Time-Bound); addressing any that are not
- Using the “Tribunal Key” and “Footnotes” to reference each proposed amendment to a high standard.

£500 ex. VAT (up to 4 reports) - Additional reports £40 ex. VAT per report
Please note: adding in additional reports once we have completed your working document or checking subsequent ‘versions’ of the Working Document with amendments proposed by the Local Authority will be charged £12.50 per 15-minutes of work and invoiced separately

Independent Report Quality Check service
This service includes the following:
- Reviewing your professional report
- Proposing amendments for your professional to consider when amending your report using our own colour coded “Key”
- Addressing any Provisions not specific and quantified to the standard required for Education, Health, and Care Plans

Tribunal Case Management service
This service includes the following:
- Completing the relevant ‘appeal form’ for your case
- Writing your ‘Grounds of Appeal’
- ‘Lodging your appeal’ with SENDIST
- ‘Corresponding with your Local Authority’ directly throughout the appeal.
- Submitting your ‘Parental Attendance’ form
- Writing a further ‘Case Statement’ (if required)
- ‘Submitting the relevant documents and the case statement before the ‘evidence deadline’ to SENDIST
- Writing your first ‘Working Document’ and sending it to your Local Authority
- Working with your Local Authority throughout your appeal on the working document leading up to your SENDIST hearing
Please note: We will case manage your tribunal appeal up to the hearing, liaising on your behalf with your Local Authority and with the Special Educational Needs and Disability Tribunal (SENDIST). We do not offer representation at the hearing; parents and carers who cannot represent themselves will be supported to find a solicitor or other representative for the hearing if the Local Authority does not concede.

£12.50 ex. VAT - per 15 mins.
Costs are based on ongoing work completed on your case and can be invoiced weekly, fortnightly, or monthly, depending on your preference

BOOK a SEND Law Advocate to attend a meeting with you and your child's school
This service includes the following:
- One-hour: Zoom consultant prior to the meeting to go through the key points you feel need to be addressed during the meeting
- Two hours: Reviewing relevant documentation/correspondence prior to the meeting
- One hour: Support and advocacy during the first hour of the meeting
- We will ensure the outcomes agreed have all been recorded in the minutes of the meeting
Our SEND Law Advocates will attend your meeting and support you with any issues you are experiencing. They will ensure your voice, wishes, feelings, as well as those of your child, are heard and included in decision making. Note: Should your meeting overrun beyond an hour, or if you have substantial documentation to review which will take longer than the allocated times, we charge in 15-minute increments for each additional block of time at £12.50 ex. VAT (invoiced separately).



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